baji affinity Privacy Policy

baji affinity makes the protection of its users' privacy a top priority. This privacy policy ("Policy") describes how baji affinity collects personal information, the purposes for which that information is used, and the circumstances under which it may be shared with third parties.

This policy applies to baji affinity's website, mobile application, and all related services. It applies equally to all users accessing the service from Bangladesh. By using our services, you are considered to have agreed to the terms of this policy.

This privacy policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between users and baji affinity.

baji affinity may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — dates and amounts of deposits and withdrawals
• Financial activity patterns (for fraud prevention purposes)

2.3 Usage Information

• Gaming history, bet amounts, and results
• Login times and session duration
• Preferred game categories and betting types
• Records of contact with customer support

2.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Data obtained from cookies and similar tracking technologies

baji affinity collects information in the following ways:

• Directly provided: Information you provide yourself when registering an account, completing identity verification forms, or contacting customer support.
• Automatically: Technical and usage information collected automatically when you use our website or app.
• From third parties: Information collected as needed from authorised third parties for identity verification or fraud prevention.
• Payment processing: Financial information required when completing transactions through bKash, Nagad, Rocket, or Upay.

Collected information is used for the following purposes:

4.1 Service Operation

Information is used to create and manage your account, process deposits and withdrawals, and run your gaming experience smoothly. Ensuring proper verification of your account for a minimum deposit of ৳200 is part of this process.

4.2 Security and Fraud Prevention

Preventing unauthorised access, detecting fraudulent activity, and ensuring the security of your account and funds. Every transaction is kept secure through SSL encryption and other security technologies.

4.3 Customer Support

Customer support representatives are provided with the necessary information to resolve your questions and complaints. baji affinity's 24/7 live chat and email support team can assist in both Bengali and English.

4.4 Responsible Gaming

Monitoring users' playing patterns to identify potentially problematic behaviour at an early stage and provide assistance where needed. Detailed guidance on this is available in our Responsible Gaming section.

4.5 Service Improvement

Information is used to analyse user experience and present new features, games, and services more effectively.

4.6 Communications

Your registered email or mobile number may be used to notify you of security alerts, account updates, and important policy changes.

baji affinity does not sell your personal information. However, information may be shared with third parties in specific circumstances:

5.1 Service Providers

Only the necessary information is shared with authorised service providers who assist with activities such as payment processing, identity verification, security monitoring, and infrastructure management. These parties are contractually bound to protect the confidentiality of the information.

5.2 Legal Obligations

Information may be provided in response to a court order or a lawful request from a legal authority. Such disclosure will always remain within the bounds of the law.

5.3 Fraud Prevention Organisations

Information may be shared where applicable with recognised organisations working to prevent money laundering and fraud.

5.4 Business Transfers

In the event of a merger, acquisition, or restructuring, relevant information may be transferred after notifying users in advance.

The baji affinity website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the quality of the service.

6.1 Essential Cookies

These cookies are necessary for maintaining login status and managing secure sessions. Without them, the service does not function properly.

6.2 Analytical Cookies

These cookies are used to understand how users are using the site. The information collected is used to improve the quality of the service.

6.3 Cookie Control

You can decline analytical cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

baji affinity follows industry-standard technologies and practices to protect your personal information:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL technology.
• Access Controls: Only authorised staff may access user information for specific reasons. Every access is logged and monitored.
• Firewall and Cyber Protection: Our infrastructure is protected by modern firewalls and intrusion detection systems.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities.
• Data Backup: Regular backups are maintained to prevent data loss, and a disaster recovery plan is kept in place.

However, no data transmission over the internet is completely secure. We make every effort, but it is not possible to guarantee the absolute security of your information.

baji affinity retains your personal information for as long as it is needed to fulfil the purpose for which it was collected.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, transaction and identity information may be retained for the period required to meet legal obligations and resolve disputes.
• Technical Logs: Generally retained for up to 90 days, though this period may be extended for security investigations.

At the end of the retention period, information is securely deleted or converted in a way that makes it impossible to identify individuals.

As a user of baji affinity, you have the following rights:

9.1 Right to Access Information

You may request to know what information we hold about you. Such requests are generally responded to within a reasonable time of receipt.

9.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you may apply for a correction. Verification may be required when correcting identity-related information.

9.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

9.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes.

9.5 How to Exercise Your Rights

To exercise any of the above rights, please contact baji affinity's customer service. More information about account management can be found in our FAQ section.

All baji affinity services are for persons aged 21 or above only. We do not knowingly collect any information from persons under the age of 21.

Age verification is in place during the registration process. If we have reason to believe that a minor's information has entered our system, we will delete it immediately and close the relevant account.

baji affinity may update this privacy policy from time to time due to market conditions, technological changes, or legal requirements.

For significant changes, a notification will be sent to the registered email address or shown upon logging into the service. Continued use of the service after changes will be considered acceptance of the new policy.

For more information about policy changes, you can read about baji affinity's identity and values on our About Us page.

If you have any questions, comments, or requests regarding your information or this privacy policy, please contact the baji affinity customer service team:

• Live Chat: Available directly on the website 24 hours a day, 7 days a week
• Email: [email protected]

The customer service team is ready to assist in both Bengali and English. When making a request related to your information, you may need to provide some details to verify your account.